Terms & Conditions

Delivery times

How long does delivery take?

It depends on what you’ve ordered.

For wallpaper or fabric the usual delivery time within the UK mainland is 2-3 working days. We’ll email you a link when it’s ready to go so you can track its progress. If delivery is going to be longer than 5 working days we’ll send you an email to let you know.

For lampshades or cushions. These come directly from our makers as soon as they’re ready so they’ll be sent separately from wallpaper or fabric orders. Lampshades and cushions are all made to order so they can take up to 3 weeks before you can get your sticky mitts on them.

For fabric or wallpaper samples.  We fold them and send them first class with Royal Mail. They should arrive within 3 working days.

Orders

  • We believe that by placing an order through this website you accept these terms and conditions.
  • If you order something from us and it is no longer available, we will let you know as soon as we can and then give you a refund if the payment has gone through.

Delivery

  • We make every effort to make sure you get your order within the estimated timescales we give, however delays may happen which we can’t control. PaperBoy Interiors Ltd can’t be held liable for any delay, in the delivery of your order, or any failing to deliver products, within estimated timescales.

Payment

  • The price you pay is the price shown on our website at the time we receive your order. But if we discover a mistake in the price of the items you have ordered, we will let you know as soon as we can. You will then be given the choice of either reconfirming your order at the correct price or of cancelling your order. If we can’t get hold of you, we will treat your order as cancelled and issue a full refund.
  • We accept payment by the following:
  • We also accept payment via PayPal. Orders paid for by cheque will be accepted when the cheque has cleared.
  • Overseas delivery rates will be added as you proceed through the check out.
  • Full payment for items ordered must be received before the order is accepted and the item dispatched.

Returns

What can I do if my order arrives and it’s not right?

No problem. Just follow the guidelines below.

Wallpaper

You can return wallpaper for any reason within 14 days of placing your order for a full refund. Just stick the appropriate stamps on it and send it back to us in the original box.

We would suggest that you get a proof of postage. As long as the wallpaper is undamaged and in the original packaging we can make a full refund.

You can also return any unwanted wallpaper after 14 days and up to 28 days after we receive your order. As long as it’s in saleable condition and you include the receipt or order confirmation we’ll refund you 80% of the cost. We take 20% as a re-stocking charge.

How to do it:
Email us first at alex@paperboywallpaper.co.uk to confirm what you want to return along with your order number. Then follow the instructions above.

That’s it.
We’ll let you know when your returned package arrives with us and we’ll send your corrected order or refund asap, and by return if humanly possible.

Fabrics, Cushions and Lampshades

You can’t return any cut lengths of wallpaper or fabric unless they are faulty. Cushions and lampshades are made to order so you can’t return those, either.

This doesn’t affect your statutory rights.

If fabrics, cushions or lampshades are faulty.

If there’s a fault in your order please return the faulty item to us with the original labels. You don’t have to send the whole item, you can just send the bit with the fault, if that’s easier. If it’s defective we’ll send you a full refund or replacement at no charge.

If you’re sending something to us, please send an email first to alex@paperboywallpaper.co.uk and we may be able to sort out the problem without you having to send the item. Please include the following in your email:

  • Your order number.
  • The date your package arrived.
  • Details of the fault (with photos if possible).
  • Whether you’d like a refund or a replacement.

Samples

We are happy to provide fabric and wallpaper samples to you. But, please be aware that slight colour variations may occur between samples provided and actual products purchased due to differing product batches. PaperBoy Interiors Ltd cannot accept responsibility for any such colour variations.

Damaged Items

If any items arrived damaged, please make sure you let us know within 3 days of receiving your order by emailing us at enquiries@paperboywallpaper.co.uk.

Then, please return the damaged items to us within 14 days of receiving your order and following our Returns procedure outlined above. Please also let us know whether you require a refund or exchange.

We will then refund what it cost you to return the faulty items to PaperBoy.

Product Images and descriptions

  • We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however please be aware that colours may vary depending on your monitor settings, the software or printer that you use.
  • PaperBoy Interiors Ltd reserves the right to change product descriptions at any time.

Copyright

  • Reproduction of any part of the PaperBoy Interiors Ltd website for any purpose excepting the purpose of ordering is strictly prohibited.
  • The PaperBoy Wallpaper logo is copyright of PaperBoy Interiors Ltd. Other images and product and company names on this website may also be the copyright, trademark or registered trademark of their respective owners and must not be reproduced in any form.
  • You may not copy, modify, reproduce, distribute, publish, download, display, transfer, licence, sell, create derivative works from, post or transmit any content of this website in any form or by any means.

For Competitions:

  •  The promoter is: PaperBoy Interiors Ltd company no. 6798571 whose registered office is at Unit 7, Paxcroft Farm, Hilperton, Trowbridge, Wiltshire, BA14 6JB.
  • The competition is open to residents of the United Kingdom aged 18 years or over except employees of PaperBoy Interiors Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  •  By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  •  Route to entry for the competition and details of how to enter are via Facebook, Twitter and Instagram. 
  •  Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  •  Closing date for entry will be 31st May 2019. After this date the no further entries to the competition will be permitted.
  •  No responsibility can be accepted for entries not received for whatever reason.
  •  The rules of the competition and how to enter are as follows:

 

a)    The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

 

b)    The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

 

c)    The prize is as follows: 3 rolls of ‘D’ya-think-e-saurus’ warm grey wallpaper. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

 

d)    Winners will be chosen at random from all complete entries by Victoria Cramsie. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

 

e)    PaperBoy Interiors Ltd‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.

 

 f)     The entrant must be following @Paperboywallp on Instagram in order to enter.

g)    PaperBoy Interiors Ltd shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

h)    PaperBoy Interiors Ltd also reserves the right to cancel the competition if circumstances arise outside of its control.

 

i)      The promoter will notify the winner when and where the prize can be collected / is delivered.

 

j)      The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

 

k)    By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

 

l)      The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

 

m)  The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

 

n)    The winner’s name will be available 28 days after closing date by emailing the following address: victoria@paperboywallpaper.co.uk

 o)    Entry into the competition will be deemed as acceptance of these terms and conditions.

 

p)    This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to PaperBoy Interiors Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.paperboywallpaper.co.uk/privacy-policy/

 

Disclaimer

All products, information, services and other content included in this website or accessible from this website are provided on an as available basis and are subject to change at any time without notice.

The PaperBoy Interiors Ltd website is operated by:

Victoria Cramsie,
Director
PaperBoy Wallpaper distribution
Unit 7
Paxcroft Farm
Hilperton
Trowbridge
Wiltshire
BA14 6JB, UK
Tel: +44 (0) 207 193 9135
Email: enquiries@paperboywallpaper.co.uk

Company registration Number: 6798571
VAT Number: GB 130 7300 63

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