FAQs

Payment

What forms of payment do you accept?

We accept all major credit cards (except American Express), debit cards & PayPal.

Delivery & Tracking Orders

What is the cost of delivery for anything other than samples?

Standard UK & N Ireland delivery is £7.00 inc VAT. .

Other destination delivery charges are quoted at the checkout stage.

Can you deliver to an address other than my own?

Yes, you can select an alternative delivery address but the parcel needs to be signed for.

How long does delivery take?

It depends on what you’ve ordered.

For wallpaper or fabric the usual delivery time within the UK mainland is 2-3 working days. We’ll email you a link when it’s ready to go so you can track its progress. If delivery is going to be longer than 5 working days we’ll send you an email to let you know.

For lampshades or cushions. These come directly from our makers as soon as they’re ready so they’ll be sent separately from wallpaper or fabric orders. Lampshades and cushions are all made to order so they can take up to 3 weeks before you can get your sticky mitts on them.

For fabric or wallpaper samples. We fold them and send them first class with Royal Mail. They should arrive within 3 working days.

Can I request next day delivery?

Yes. We are now able to offer a next day delivery service within the UK mainland. If you order before midday GMT and the items are in stock your order can be delivered on the next working day.

Unfortunately we can’t offer next day delivery outside mainland UK. However if it’s urgent then do contact us by telephone or email & we’ll see what we can do.

Telephone: +44 (0)7193 9135

Email: enquiries@paperboywallpaper.co.uk

How do I know if my order has been received?

We’ll send you a confirmation email when we get your order.

What happens if my wallpaper or fabric is out of stock?

We’ll email you telling you how soon we can get it to you. We’ll also give you the option to choose something else if you can’t wait.

If it’s out of stock, we may have to wait for a wallpaper or fabric to be printed, which would cause a bit of a delay. We’ll always check with you to see whether you want to wait or not.

Will you send wallpaper & fabric outside of the United Kingdom?

Yes, deliveries can be made outside the UK mainland. Delivery charges will be quoted at the checkout stage.

Will my order be charged customs and import charges?

If you live outside the UK you may be charged additional handling fees and custom duties and/or other taxes as your order passes through customs. Any charges on an order must be paid by the person receiving the parcel and are therefore your responsibility.

We have no control over these charges and we can’t tell you what the cost would be as customs policies and import duties vary widely from country to country.

We suggest that you contact your local customs office for current charges before you order so you’re not surprised by charges you weren’t expecting.

Wallpaper & Fabric

Which wallpaper paste do you recommend?

We only recommend good quality pre-mixed paste such as Cole and Son ready mixed tub paste.

Can I use your wallpaper in a bathroom?

As long as the room is well ventilated and the walls are in good condition, wallpaper can normally be used in bathrooms. However wallpaper should not be placed in areas where it’s likely to come into contact with water. To help prevent problems when using wallpapers in high humidity areas we recommend using a sealer like Polyvine on top of the wallpaper which will provide better protection against moisture. We advise you test Polyvine on a wallpaper sample to check you are happy with the finish before applying to the wall.

Can I hang your paper on a newly plastered wall?

It is always best to allow a newly plastered wall to fully dry out for two or three weeks before hanging wallpaper. If you need to decorate before the plaster has fully dried the walls must be ‘sized’ before hanging. Use a normal decorator’s size or diluted good quality paste and then follow the hanging instructions.

What size are your wallpaper samples?

Our wallpaper samples are a full pattern repeat (52cm x 52cm). You can order a sample of wallpaper by adding a sample to your basket and following the checkout instructions.

Wallpaper Samples are £3.00 each (including VAT and UK postage) with the exception of the ‘Animal Magic’ & ‘Hand Made’ samples which are £6.00 each (including VAT and UK postage).

What size are your fabric samples?

Our fabric samples are a large cut square (35cm x 35cm). You can order a sample of fabric by adding a sample to your basket and following the checkout instructions.

Fabric Samples are £8.00 each (including VAT and UK postage) with the exception of the ‘Animal Magic’ samples which are £9.00 each (including VAT and UK postage).

All samples are sent first class with royal Mail and should arrive within 3 working days (UK). For all destinations outside of the UK postage cost is quoted at checkout stage and delivery can be slightly longer.

If you have any queries regarding samples email us at enquiries@paperboywallpaper.co.uk

What size is a roll of wallpaper?

Our wallpapers are standard sizes approximately 52 cm (21 inches) wide and 10m (11 yards) long. These are also called Metric single rolls or Bolts. This is twice the length of a standard American single roll.

Must I use a lining paper?

Lining paper gives a perfect base on which to hang wallpaper and disguises any minor imperfections in the wall so we would always recommend it. It is also good practise if you are new to wallpaper hanging. We recommend using a good quality, 800 or 1000 grade lining paper. You must use the same adhesive for your lining paper as your top paper.

You will need to cross line the lining paper - cross lining means hanging lining paper horizontally to give an even finish when the top wallpaper is hung over it.

Do I need to paste the wall or the paper when hanging your wallcoverings?

Please always check the hanging instructions supplied with your wallpaper.

What is a Batch Number?

A batch number lets you know that the rolls have been printed at the same time. If you hang rolls from different batches you might get some colour variations.

What are the hanging instructions?

Hanging instructions are a guide to help you hang your wallpaper & they are printed on the reverse of the label wrapped around each roll of wallpaper. Please read these instructions carefully before starting to hang.

How many rolls do I need?

You can use our wallpaper calculator: https://www.paperboywallpaper.co.uk/calculator.php or follow the instructions below to estimate.

Part 1:
Measure the width of the wall and divide by the width of your selected wallpaper. This gives you the number of ‘drops’ required. This number should always be rounded up. (e.g. 300cm wide wall and 52cm wide paper. 300 divided by 52 = 5.76. Round 5.76 up. So you need 6 drops)

Part 2
Then measure the height of the wall. Divide the length of the roll of your selected wallpaper (standard rolls are 10m long) by the height of your wall. This gives you the number of drops you will get per roll. This number should always be rounded down. (eg 300cm high wall, 1,000cm long roll. 1,000 divided by 300 = 3.3 drops per roll. Round 3.3 down. So you get 3 full drops per roll)

Divide the number of drops required (part 1), by the number of drops per roll (part 2), equates to the number of rolls required. If you have a wallpaper that is marked as ‘half drop’, or has a large pattern repeat, add the size of the pattern repeat to the height of your wall to account for the additional wallpaper required.

Or even better, employ a decorator & get them to do the calculations!

Returns

What can I do if my order arrives and it’s not right?

No problem. Just follow the guidelines below.

Wallpaper

You can return wallpaper for any reason within 14 days of placing your order for a full refund. Just stick the appropriate stamps on it and send it back to us in the original box.

We would suggest that you get a proof of postage. As long as the wallpaper is undamaged and in the original packaging we can make a full refund.

You can also return any unwanted wallpaper after 14 days and up to 28 days after we receive your order. As long as it’s in saleable condition and you include the receipt or order confirmation we’ll refund you 80% of the cost. We take 20% as a re-stocking charge.

How to do it:
Email us first at alex@paperboywallpaper.co.uk to confirm what you want to return along with your order number. Then follow the instructions above.

That’s it.
We’ll let you know when your returned package arrives with us and we’ll send your corrected order or refund asap, and by return if humanly possible.

Fabrics, Cushions and Lampshades

You can’t return any cut lengths of wallpaper or fabric unless they are faulty. Cushions and lampshades are made to order so you can’t return those, either.

This doesn’t affect your statutory rights.

If fabrics, cushions or lampshades are faulty.

If there’s a fault in your order please return the faulty item to us with the original labels. You don’t have to send the whole item, you can just send the bit with the fault, if that’s easier. If it’s defective we’ll send you a full refund or replacement at no charge.

If you’re sending something to us, please send an email first to alex@paperboywallpaper.co.uk and we may be able to sort out the problem without you having to send the item. Please include the following in your email:

  • Your order number.
  • The date your package arrived.
  • Details of the fault (with photos if possible).
  • Whether you’d like a refund or a replacement.

Contact Us

How can I contact PaperBoy Wallpaper?

You can email us at enquiries@paperboywallpaper.co.uk or call us on:
T: +44 (0)7193 9135

I can't find the thing I want on your website, can you help?

What are your working hours?

Our customer service team are available from 9.00 am to 5.00pm Monday to Friday.

We are closed at the weekend & on Bank Holidays.

I’m hanging the wallpaper but the design is not lining up. What’s going on? Is the wallpaper faulty?

Before sending out any orders from a new batch of wallpaper we ‘dry match’ the wallpaper to check that the pattern lines up exactly. From what you are describing this sounds more like ‘decorator error’ rather than faulty wallpaper.

It is always important that each individual length of wallpaper should be cut, pasted & then hung. You want an element of stretch in the wallpaper to allow it to be pulled around corners. Over soaking the wallpaper can exacerbate stretching. This can happen if too much paste has been applied to the wallpaper or if the paste has been allowed to sit on the wallpaper for too long.

If the pattern is not lining up it is because the wallpaper has been over stretched. Try to brush the wallpaper cross ways so it won’t stretch downwards / upwards.

There are full instructions on hanging the wallpaper on the reverse of the label wrapped around each roll of wallpaper.

My wallpaper has shrunk back. Help!

The most common reason for wallpaper shrinkage is putting too much paste on or leaving the paste on too long before hanging the paper. Both these actions will make your wallpaper over-stretchy when it’s wet. Then as it dries it shrinks again and can leave you with an unfortunate mis-match in the pattern or a gap between the drops.

To avoid this you need to carefully follow the instructions on the wallpaper label we put on every roll we send out. Most especially you need to:

  • Be sure your walls have been properly sized so they don’t draw the paste away from the wallpaper.
  • Line your walls with grade 800 or above lining paper – ideally hung crossways i.e. running parallel to the floor and ceiling.
  • When hanging the wallpaper try and dry brush the wallpaper from left to right rather than up and down the length to prevent stretching.
  • Hang each length of wallpaper immediately after you’ve pasted it.

Where does your wallpaper paper come from? And is it recycled paper?

Sadly there are no longer any paper mills in the UK making the type of paper we need for wallpaper. Our paper comes from Germany & is FSC approved. (The FSC is the Forest Stewardship Council, who promote responsible management of the world’s forests).

At the moment recycled paper isn’t the right quality for wallpaper printing. It’s just not strong enough to go through the process.

Where are your wallpapers printed?

Our wallpapers are all printed, with water based inks, in Lancashire by a gorgeous family owned company.

And the fabrics?
We use European flax which is woven & dyed in Northern Ireland. This is then screen printed, using water based inks, by Allan & Steve under some railway arches in London.

And the lampshades & cushions?
These are also made in the UK.
Arifa is in charge of those very fiddly lampshades in Bolton, and Julie oversees the cushion sewing in Milton Keynes.

We think it’s important to be able to visit all our makers by just hopping in the car rather than having a long haul flight to contend with. (Helps the planet and all that, does our bit for employment at home and helps make sure no-one is horribly exploited.)

Why do you use linen & not cotton or a linen mix?

We chose to go down the linen route as it’s such a great fabric.

We use European grown flax which means it has a shorter journey to the weavers & then to us. Flax is practically a weed so it needs gallons less water to grow & be harvested than cotton. So environmentally it's a million times better. But above all it’s a beautiful product to work with.

If you still have unanswered questions please get in touch at enquiries@paperboywallpaper.co.uk.