No problem. Just follow the guidelines below.
You can return wallpaper for any reason within 14 days of placing your order for a full refund. Just stick the appropriate stamps on it and send it back to us in the original box.
We would suggest that you get a proof of postage. As long as the wallpaper is undamaged and in the original packaging we can make a full refund.
You can also return any unwanted wallpaper after 14 days and up to 28 days after we receive your order. As long as it’s in saleable condition and you include the receipt or order confirmation we’ll refund you 80% of the cost. We take 20% as a re-stocking charge.
How to do it:
Email us first at email@example.com to confirm what you want to return along with your order number. Then follow the instructions above.
We’ll let you know when your returned package arrives with us and we’ll send your corrected order or refund asap, and by return if humanly possible.
Fabrics, Cushions and Lampshades
You can’t return any cut lengths of wallpaper or fabric unless they are faulty. Cushions and lampshades are made to order so you can’t return those, either.
This doesn’t affect your statutory rights.
If fabrics, cushions or lampshades are faulty.
If there’s a fault in your order please return the faulty item to us with the original labels. You don’t have to send the whole item, you can just send the bit with the fault, if that’s easier. If it’s defective we’ll send you a full refund or replacement at no charge.
If you’re sending something to us, please send an email first to firstname.lastname@example.org and we may be able to sort out the problem without you having to send the item. Please include the following in your email:
- Your order number.
- The date your package arrived.
- Details of the fault (with photos if possible).
- Whether you’d like a refund or a replacement.